Colds and flu
Fever, congestion, sore throat and feeling generally unwell.
Medical specialties
Respiratory diseases in the cold and at altitude.
Colds, flu, bronchitis or asthma made worse by the cold and the altitude: we guide you in your language and coordinate your care with the specialist and your travel insurance.
What we treat
What travelers need most
Bronchitis and persistent cough
A cough that will not go away, with phlegm or wheezing.
Asthma and allergies
Asthma attacks or allergies made worse by the cold, dust or altitude.
At high altitude
Altitude sickness or a respiratory infection?
In Cusco, Puno or at Lake Titicaca, tiredness and shortness of breath can be caused by the altitude or by a respiratory infection. If you are not sure, message us: we will guide you.
Looking after yourself in the cold and at altitude
- Wrap up warm, especially at night and early in the morning.
- Drink water often.
- If you have asthma, pack your inhalers in your carry-on.
- Rest for the first few hours after arriving at high altitude.
Warning signs
When to call right away
- Shortness of breath, even at rest.
- Bluish lips or nails.
- A high fever that does not come down.
- Confusion or drowsiness.
If you have a chronic respiratory condition, check with your doctor before traveling to high altitude.
Do you have any of these symptoms?
Call our emergency line right away. We're available 24 hours a day, with bilingual staff.
+51 974 737 264If you are traveling
Did you fall ill during your trip?
We coordinate your care with the specialist and your international insurer, and support you in your language.
- We guide you on WhatsApp, in Spanish, English or Portuguese.
- We coordinate with your insurer or travel assistance company.
- We tell you where and when the specialist can see you.
How it works
How we coordinate your care
1
You call or message us
Tell us your symptoms and where you are. We're available 24 hours a day.
2
We guide you
We tell you what to do and where the doctor can see you.
3
We coordinate with your insurer
If you have travel insurance, we contact your insurance company.
4
We transfer you if needed
If your case requires it, we arrange an ambulance or air medical evacuation.
Questions
Frequently asked questions
How do I know if it is altitude sickness or a cold?
They can feel similar. Message us with your symptoms and we will guide you. If you are short of breath at rest, have bluish lips or feel confused, call our emergency line.
I have asthma. Can I travel to Cusco?
Check with your doctor before you travel and pack your medicines and inhalers in your carry-on. If you have an attack during your trip, call us.
Does my travel insurance cover the care?
It depends on your policy. Send us the name of your insurer or travel assistance company and your policy number, and we'll coordinate your care with them.
What language will I be seen in?
Our administrative and medical staff are bilingual: we assist you in Spanish, English or Portuguese.
What to have at hand
When you call or message us, these details help us arrange your care faster.
- Your ID card, foreign resident card or passport.
- Where you are: your hotel, your home or a nearby landmark.
- Your policy or travel assistance details, if you have insurance.
- A list of the medicines you take.
- Your previous test results or reports, if you have them.
Medical specialties
Other specialties
Need a doctor now?
Whether you are at your hotel, in Cusco or by Lake Titicaca, we are here for you 24 hours a day with bilingual medical staff.