Who is responsible for your data
The data controller is [to be confirmed] (Medical Health Home), with tax ID (RUC) [to be confirmed] and registered address at Jr. Tomás Ramsey 294, Magdalena del Mar, Lima. For any question about your data, write to us at info@medicalhome.com.pe.
What data we collect
We only ask for what we need to answer you:
- Contact form: your name, a phone number or email address and your message. We also keep the language and the page you wrote from, the date and the version of the consent you accepted.
- Health data: only if you choose to include it in your message (for example, your symptoms). This is sensitive data, and we process it with your express consent.
- IP address: we use it for one hour to limit repeated form submissions. We do not store it with your message.
If you write to us on WhatsApp, your conversation goes through that service, which has its own privacy policy, and we use it to assist you.
What we use it for
- To answer your inquiry and guide you.
- To coordinate your medical care and, if you ask us to, communication with your insurer or travel assistance company.
- To meet our legal obligations.
We do not use your data to send you advertising.
Your consent
We process your data because you give us your consent by ticking the box on the form, which is never pre-ticked. If you include health data, that consent is also express for it. You can withdraw it at any time by writing to info@medicalhome.com.pe; this does not affect what we did earlier with your authorization.
Who we share it with
- With your insurer or travel assistance company, only if you ask us to coordinate with them. If they are outside Peru, this is an international transfer of your data, which we make with your consent.
- With our web hosting and email providers, who process the data on our behalf and only to provide their service. Some may have their servers outside Peru.
- With the authorities, when a law or an order requires it.
How long we keep it
We keep your messages for as long as needed to handle your inquiry and meet our legal obligations. Retention period: [to be confirmed].
Your rights
You can exercise your rights of access, rectification, cancellation and objection (ARCO rights) and withdraw your consent. Write to info@medicalhome.com.pe with your name, a copy of your ID document and your request; we will reply within the time limits set by law.
If you are not satisfied with our reply, you can file a complaint with the National Authority for Personal Data Protection of the Peruvian Ministry of Justice and Human Rights.
How we protect your data
The website uses an encrypted connection (HTTPS), and access to messages is restricted to the people who handle inquiries.
Cookies
We only use technical cookies, which the website needs to work:
- lang: remembers the language you chose, for one year.
- medical-health-home-session: keeps your session while you browse and expires after 120 minutes of inactivity.
- XSRF-TOKEN: protects forms against forged submissions.
We do not use analytics or advertising cookies. If we ever do, we will ask for your consent before enabling them.
Database
The form data is part of a database owned by [to be confirmed]. Registration with the National Personal Data Protection Registry: [to be confirmed].
Minors
If the inquiry is about a minor, it must be sent by their mother, father or guardian.
Changes to this policy
If we change this policy, we will publish the new version on this page with its date. If the change affects the consent on the form, we will also update its version.