Hiking injuries
Twisted ankles, knocks and knee pain on trekking routes such as the Inca Trail.
Medical specialties
Traumatology for travelers.
A sprained ankle on the Inca Trail, a fall at Machu Picchu or a knock on an excursion: we guide you in your language and coordinate your care with the orthopedic specialist and your travel insurance.
What we treat
The most common injuries on a trip
Sprains and bruises
The specialist assesses the injury and tells you the treatment and care you need.
Fractures
If the specialist recommends it, we arrange the X-rays, immobilization and follow-up.
First aid
If you get hurt on an excursion
While we coordinate your care, these steps help keep the injury from getting worse.
While help is on the way
- Stop and do not put strain on the injured area.
- If you can, raise the leg or arm and apply cold wrapped in a cloth.
- Do not try to set a bone or a joint.
- Tell your guide and message or call us with your location.
Warning signs
When to call right away
- You cannot put weight on your foot or move your arm.
- You see a deformity or the pain is very severe.
- You hit your head and feel dizzy or confused, or you lost consciousness.
- You have a wound that is bleeding heavily.
If you are on a remote route, follow your guide's instructions while we coordinate the most suitable transfer with you.
Do you have any of these symptoms?
Call our emergency line right away. We're available 24 hours a day, with bilingual staff.
+51 974 737 264If you are traveling
Did you get injured during your trip?
We coordinate your care with the orthopedic specialist and your international insurer, and support you in your language.
- We guide you on WhatsApp, in Spanish, English or Portuguese.
- We coordinate with your insurer or travel assistance company.
- We tell you where and when the specialist can see you.
How it works
How we coordinate your care
1
You call or message us
Tell us what happened and where you are. We're available 24 hours a day, with bilingual staff.
2
We guide you
We tell you what to do in the meantime and where the specialist can see you.
3
We coordinate with your insurer
If you have travel insurance, we contact your insurance company.
4
We transfer you if needed
If your case requires it, we arrange an ambulance or air medical evacuation.
Questions
Frequently asked questions
What should I do if I twist my ankle on the Inca Trail?
Stop, do not put weight on the foot and tell your guide. Message or call us with your location and we coordinate your care. If you cannot put weight on your foot or the pain is very severe, call our emergency line.
Will I need X-rays?
The specialist decides after assessing you. If they recommend them, we arrange the test.
Does my travel insurance cover the care?
It depends on your policy. Send us the name of your insurer or travel assistance company and your policy number, and we'll coordinate your care with them.
Will I be able to continue my trip after an injury?
It depends on the injury. The specialist will tell you which activities you can do and what care you need.
What to have at hand
When you call or message us, these details help us arrange your care faster.
- Your passport or ID.
- Where you are: your hotel, the trail or a landmark.
- How and when you got injured.
- Your policy or your travel assistance details.
- A list of the medicines you take.
Medical specialties
Other specialties
Need a doctor now?
Whether you are at your hotel, in Cusco or by Lake Titicaca, we are here for you 24 hours a day with bilingual medical staff.