At your hotel
A doctor assesses you in your room, with bilingual staff and in coordination with your travel insurance.
Services
Medical care for altitude sickness.
We specialize in travel-related illnesses: if altitude sickness affects you during your trip, a Medical Health Home doctor sees you at your hotel or at our support centers in Cusco, Puno and Copacabana (Bolivia), 24 hours a day.
The service
We look after you at high altitude
Our locations along the route
Arequipa, Cusco, the Sacred Valley, Puno and Copacabana: along the travelers' route in southern Peru and Bolivia.
A transfer if needed
If your case needs it, we arrange an ambulance or air medical evacuation.
What it is
What is altitude sickness?
Altitude sickness, known in Peru as soroche, is the body's reaction to arriving somewhere high, where the air has less oxygen. Cusco, Puno and Copacabana are between 3,400 and 4,000 m above sea level, so it is common among people arriving from the coast or from abroad.
Common symptoms
- Headache.
- Tiredness.
- Dizziness or nausea.
- Trouble sleeping.
Warning signs
When to call right away
- A severe headache that does not improve with rest.
- Shortness of breath, even at rest.
- Confusion, drowsiness or difficulty walking.
If you have a pre-existing condition, talk to your doctor before traveling to high altitude.
Do you have any of these symptoms?
Call our emergency line right away. We're available 24 hours a day, with bilingual staff.
+51 974 737 264How it works
How we care for you
1
Call or message us
24/7 line with bilingual staff.
2
We coordinate with your insurer
We work with national and international insurers.
3
We treat you
At your hotel, your home or our locations.
4
We transfer you if needed
Ambulance or air evacuation wherever your case requires.
Questions
Frequently asked questions
What should I do if I get altitude sickness?
Rest, drink water and avoid alcohol for the first hours. If you have a severe headache, shortness of breath or confusion, call our emergency line right away.
How can I prevent it?
If you have a pre-existing condition, talk to your doctor before traveling. When you arrive, take the first hours easy: rest, drink water and avoid alcohol.
Can you see me at my hotel in Cusco or Puno?
Yes. Message us on WhatsApp with the name and address of your hotel, and we'll arrange the doctor's visit.
Does my travel insurance cover the care?
It depends on your policy. Send us the name of your insurer or travel assistance company and your policy number, and we'll coordinate your care with them.
Do you also provide care in Bolivia?
Yes. We have a support center in Copacabana, on the shores of Lake Titicaca, coordinated from our head office in Lima.
What to have at hand
When you call or message us, these details help us arrange your care faster.
- Your ID card, foreign resident card or passport.
- Where you are: your hotel, your home or a nearby landmark.
- Your policy or travel assistance details, if you have insurance.
- A list of the medicines you take.
- Your previous test results or reports, if you have them.
Services
Other services
Need a doctor now?
Whether you are at your hotel, in Cusco or by Lake Titicaca, we are here for you 24 hours a day with bilingual medical staff.